Write: GWlegal, 20 Chapel Street, Liverpool, L3 9GW
Phone: 0345 373 3737
We may process your data for several different purposes:
It is in GWlegal’s legitimate business interest to keep you informed of our latest products, deals and services and to in-turn offer our mutual clients the highest level of service.
We process your data (as mentioned above) to market our services to you by phone, direct mail and email, to therefore keep you informed of current offers/deals etc.
We will keep your data safely and securely for as long as necessary and we review the data we hold periodically. If you have not instructed a case for 6 years, in-line with policy, your data will be removed. This also allows us to ensure cases which you have instructed are also up to date for 6 years under The Law Society guidelines. If you would like more information about how we store your data, please contact us directly.
At any point you can request that we cease using your data for marketing purposes, we offer these options within our emails or you can ask when you’re on the phone to us. You can also choose to unsubscribe from emails but still receive calls. Please advise on your preference.
You can expect to receive from us:
You can manage your preferences and unsubscribe from any or all of these different types of marketing at anytime as mentioned above.
When you register with us online or by phone or contact us for a quote or enquiry we may collect all or some of the following:
In some cases, we will share the data we collect from you with trusted third-party content providers to support our business. This could be for sending emails through third-party software or to enable the use of our case management.
Any personal data we share with our content partners is shared only the basis that the data will be used by the partner under a lawful basis of legitimate interest and according to the requirements of the GDPR.
Under the Data Protection Legislation, you can request a copy of the information GWlegal holds on you and the information can usually be obtained at no cost to you. We will send you this information within 30 days of your request. There are some instances in which information you have requested cannot be sent based on legal reasons. We would discuss this with you in detail.
If any of the information we hold on you is incorrect, please let us know to enable us to rectify this.
You can request for us to erase the information we hold on you. We have 30 days in which to do this from the date of your request. We will comply with this request unless we have a lawful reason to keep the information (there could be regulatory requirements for example). If we are unable to erase your information we will discuss this with you in detail and let you know the reason why. We may keep a copy of this request on file.
You have the right to object to us using your information – but this is dependent on the legal basis for which we are using your information. Please get in touch if you wish to discuss this further.
At GWlegal, we maintain a key asset register, which includes relevant information of all existing IT systems that hold personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments to determine any actions that are necessary to ensure the best possible privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:
As part of our commitment to high quality service, GWlegal has a rigorous complaints procedure that you can access at any time. Please let us know as soon as possible if you have any problems or you would like a copy of our Complaints Procedure.
In order to make a complaint you should contact our Customer Services Manager, Lauren Roberts on 0345 373 3737, by email Lauren.Roberts@gw.legal or by writing to us. Your complaint will then be dealt with in accordance with our complaint’s procedure, a copy of which is available on request. Please do not store up any complaints, please raise them straight away.
We cannot be held responsible for the content and/or processes of third-party websites that you visit as a result of using the GWlegal website and any websites maintained or run by GWlegal including any brands, trading styles etc.
In the main we keep your data within the European Economic Area (EEA) but some information could be transferred out. When we do this, we will put certain safeguards in place and vet the companies before using them. Usually this will be for our transactional emails that help further your case – we currently use a company called Mandrill who is not based in the EEA.
GWlegal is the trading name of GW LAW LTD (formerly Goldsmith Williams Solicitors) who are registered in England & Wales under company no. 09837891. Registered office: 20 Chapel Street, Liverpool, L3 9GW where a list of members is open for inspection. Authorised and regulated by the Solicitors Regulation Authority under number 636375.